![]() The root cause(s) of the non-conformity needs to be identified and documented.Some of the specific actions taken on each of these processes are: Corrective Action On the other hand, preventive actions are the ones taken to prevent a non-conformity from ever occurring. In other words, the actions necessary to “clean up the mess”, determine the root cause(s) of the non-conformity and prevent it from happening again. ![]() The main difference is that corrective actions are those required to address a non-conformity that has already occurred. Preventive action: action to eliminate the cause of a potential non-conformity or other undesirable situation. Although many organizations are familiar with the preventive and corrective action processes, there is still some confusion on understanding the differences between them.īoth preventive and corrective actions are developed to improve an organization’s management systems, and their main difference can be identified by taking a closer look at their definition which is found in most of the ISO standards, including ISO 9001:Ĭorrective action: action to eliminate the cause of a detected non-conformity or other undesirable situation. Every management system requires a way for approaching non-conformities and potential non-conformities.
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